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Q. What should I do before I call Hope Home Medical Supply to order new supplies?
A. If you’re going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription. If you’re not going to use insurance, then these items are usually unnecessary. A few supplies cannot be sold without a doctor’s detailed prescription.

Q: Can I clean my catheters?
A: Manufacturers do not recommend the cleaning of catheters.

Q. What is a detailed prescription?
A. A detailed prescription is the documentation provided by your physician to support the need of the product/service provided. These documents must include the name of the patient, date of birth (DOB), a description of the item/service that is to be provided, length of need (if applicable), physician’s signature and date.

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